Refund policy

We want you to love your Grandpa Mask. If something's wrong, we'll make it right.

Damaged, defective, or wrong item
Contact us within 30 days of delivery at grandpamaskshop@gmail.com with your order number and a photo of the problem. We'll send a free replacement or give you a full refund—no need to send the item back.

Package never arrived
If your order hasn't arrived within 30 days of purchase, contact us, and we'll send a replacement or give you a full refund.

Change of mind
Because our masks are worn on the face, we can't accept returns for change of mind or sizing preference.

Cancellations
You can cancel your order within 12 hours of purchase for a full refund. After that, your order may have already shipped.

Refunds are issued to your original payment method within 5–10 business days.